SMS Privacy Policy
Overview and Scope
This SMS Privacy Policy explains how Lindner & Marsack, S.C. collects, uses, shares, and protects information related to our text messaging (SMS/MMS) communications. It applies when you provide your mobile number to Lindner & Marsack, enroll in SMS notifications, or communicate with us via text.
Data Collection Purpose
We collect and use mobile contact information to:
- Deliver operational communications related to legal services, consultations, appointments, case updates, account notices, and administrative notifications.
- Facilitate client support, scheduling, and communication between clients and authorized representatives.
- Verify your identity, manage your SMS preferences, and document opt-in/opt-out status.
- Improve and monitor the performance, reliability, and security of our messaging program.
Types of Information Collected
Depending on your interactions with Lindner & Marsack, we may collect:
- Contact details: mobile phone number, name, and communication preferences.
- Enrollment and consent records: opt-in/opt-out confirmations, time/date stamps, and related audit logs.
- Message delivery metadata: timestamps, message status (sent, delivered, failed), carrier information, and message frequency.
- Client support content: information you voluntarily provide via SMS when communicating with our office (e.g., appointment requests or general inquiries).
- Authorized contact information: details of individuals you authorize us to communicate with regarding your legal matters.
Data Sharing and Disclosure
- Service providers and carriers: We may share limited information with trusted vendors (e.g., SMS providers, mobile carriers, and communication platforms) solely to deliver messages, troubleshoot delivery issues, and support the SMS program. These providers are contractually obligated to protect your information and use it only for services provided to Lindner & Marsack.
- Legal and compliance obligations: We may disclose information when required by law, court order, regulation, or as necessary to protect our legal rights, clients, employees, or others.
- With your authorization: We may share communications with authorized representatives or contacts you designate.
- No sale of mobile data: We do not sell your personal information.
- No third-party marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties other than those necessary to support message delivery.
SMS Terms and Conditions
Overview
These SMS Terms and Conditions govern your use of Lindner & Marsack’s text messaging (SMS/MMS) program. By providing your mobile number and opting in, you agree to receive messages as described below and to comply with these terms. Consent to receive SMS messages is not a condition of purchasing legal services.
Program Description and Types of Messages
Lindner & Marsack’s SMS program provides non-marketing, service-related communications, including:
- Appointment reminders and scheduling updates
- Client communication regarding legal matters
- Administrative notices and account-related updates
- Requests for documents or information
- Customer service and support communications
- Notifications related to consultations, meetings, or case status updates
Message Frequency
Message frequency may vary depending on your interactions with our office, legal matters, appointments, and communication preferences. Messages may be recurring.
Opt-In and Consent
By entering your mobile number and confirming your consent (for example, by checking a consent box, replying “YES,” or otherwise opting in through our intake or contact forms), you authorize Lindner & Marsack to send SMS/MMS messages to that number. You represent that you are the owner or authorized user of the mobile number provided and agree to notify us promptly if your number changes.
Opt-Out Instructions
You can unsubscribe from SMS communications at any time by replying “STOP.” After opting out, you may still receive service-related or legally required communications where permitted by law. To re-enroll, follow the original opt-in process or contact our office directly.
HELP Information
Reply “HELP” for assistance at any time, or contact Lindner & Marsack using the contact information provided on our website.
Message and Data Rates Disclaimer
Standard message and data rates may apply. Message delivery may be affected by your mobile carrier, device, or network coverage. Lindner & Marsack and mobile carriers are not responsible for delayed or undelivered messages.
PUser Responsibilities
- Keep your contact information accurate and up to date.
- Avoid sending highly sensitive or confidential information via SMS, as text messaging is not fully secure or end-to-end encrypted.
- Inform Lindner & Marsack if you reassign or change your mobile number to prevent communications from being sent to the wrong recipient.